I’m in Energy Arrears – What Should I Do?

Falling behind on your energy bills can be stressful. But don’t panic—there are steps you can take to manage the situation and get back on track.

1. Don’t Panic!

Being in arrears doesn’t mean your energy will be cut off immediately. Energy suppliers in Ireland must follow strict rules before disconnecting a customer. They will usually try to work out a payment plan with you first.

If you receive a disconnection notice, contact your supplier immediately. Ignoring the issue will only make it worse.

2. Contact MABS

The Money Advice and Budgeting Service (MABS) provides free and confidential help to people struggling with bills. They can:

• Help you budget for your energy costs.
• Negotiate with your supplier on your behalf.
• Advise you on grants or supports you may be entitled to.

You can contact MABS by calling 0818 07 2000 or visiting www.mabs.ie.

3. Contact the CRU

The Commission for Regulation of Utilities (CRU) protects energy customers in Ireland. If you can’t reach an agreement with your supplier, the CRU may be able to help.

They ensure that suppliers offer:

• Payment plans for customers in arrears.
• Prepay meters as an alternative to disconnection.
• Protection for vulnerable customers (elderly, ill, or on medical devices).

You can contact the CRU at 1800 404 404 or visit www.cru.ie.

4. Talk to Your Supplier

Your supplier must offer you a reasonable repayment plan if you’re struggling. Options include:

• Spreading the cost over several months.
• Paying a little extra each week to reduce the arrears.
• Switching to prepay energy if it suits your situation.

If your supplier refuses to help, contact the CRU for assistance.

5. Summary

If you’re in energy arrears, take action now:

1. Don’t panic – Suppliers can’t cut you off immediately.
2. Contact MABS for free budgeting advice.
3. Call the CRU if your supplier won’t cooperate.
4. Work with your supplier to set up a payment plan.

There’s help available—don’t wait until the problem gets worse. If you need guidance, reach out to MABS or the CRU today.